On receiving this error when a user connects to SQL, before you try anything: make sure that the user account is not actually locked out. Then you can go to the Microsoft KB Article, and start futzing about checking that the DNS is definitely resolving, that things are in the correct domain, that the SPN is correct, and that the SQL Server Service Account is not locked out.
This suggestion is particularly pertinent after a long holiday, such as Christmas, when your user has forgotten their password and has mistyped it several times...
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